Element
Senior Custom Integrations Engineer
August 2024 - Present
- LiveKit
- WebRTC
- Crypto
- a11y
- CSS
Having spent a stint working under the hosted services business, I moved onto working on the Customer Success side of the business, joining as their sole engineer.
The role gave me the agency to work right across the business, leveraging my knowledge of our architecture to unblock customers with whatever issues they had and integrating tightly with other teams.
My role has included
- Working with active customers to identify an ideal solutions to features or bugs, and implementing them.
- Working on stability fixes for our VoIP product.
- Refactoring large chunks our web applications to be compliant to accessibility standards ahead of certification.
- Working on high priority security issues to meet short deadlines.
- Building out a telemetry service for customers to report details of their deployment for the purpose of support requests and product research.